Customer Account Representative

3 weeks ago

Eden Prairie, Minnesota, United States C.H. Robinson Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Account Specialist. In this role, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving business growth.

Key Responsibilities
  • Develop and maintain relationships with customers to ensure continued partnership and growth
  • Communicate shipment updates proactively and accurately to ensure a customer-centric approach
  • Analyze customer inquiries and provide quality and timely insights and updates to customers
  • Proactively identify opportunities to improve operational efficiency and drive business growth
  • Respond to customers with a sense of urgency to provide an excellent customer experience
  • Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations
  • Network internally with Account Management, Operations, and Capacity teams to drive business growth and improve customer satisfaction
Requirements
  • High School Diploma or GED equivalent
  • Previous customer engagement experience
  • Ability to travel up to 5% (domestically)
Preferred Qualifications
  • Value a diverse and inclusive work environment
  • Have basic proficiency in Microsoft Office Suite of Programs
  • Display attention to detail, accuracy, and problem-solving skills
  • Exhibit demonstrated negotiation, collaboration, and influencing skills
  • Hold a Bachelor's Degree from an accredited college or university
About C.H. Robinson

C.H. Robinson is a global logistics company that is committed to providing exceptional service and driving business growth. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We are proud to be an Equal Opportunity and Affirmative Action employer.

Benefits

We offer a comprehensive benefits package that includes:

  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

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