Customer Service Representative

4 weeks ago


Eden Prairie, Minnesota, United States C.H. Robinson Full time
Customer Account Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Account Specialist. As a key member of our sales and operations team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities for growth and improvement, and providing exceptional customer service.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to understand their needs and preferences
  • Identify opportunities for growth and improvement, and develop strategies to achieve business objectives
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Collaborate with internal stakeholders to ensure seamless execution of sales and operations processes
  • Stay up-to-date on industry trends and best practices to continuously improve customer experience

Requirements:

  • Customer relations experience, preferably in a sales or account management role
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement
  • Proficiency in Microsoft Office, with experience in sales and operations software a plus


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