Parking Services Representative

1 week ago


Durham, North Carolina, United States City of Durham, NC Full time
Salary: $20.47 Hourly

Location: Durham, NC

Job Type: Part-Time without benefits (Less than 20 hours per week)

Department: Transportation

Position Overview

Join the City of Durham
Enhance your career while contributing positively to the community.

The Transportation Department is dedicated to planning, constructing, and maintaining a safe and dynamic multi-modal transportation system that promotes safety, mobility, and environmental sustainability, ensuring a high quality of life for residents, businesses, and visitors. If you are passionate about providing innovative, community-oriented transportation solutions while advancing your career, consider joining us in Durham.

Key Responsibilities
  • Collect parking fees for special events and provide change at entry points to parking facilities; issue receipts and utilize handheld mobile devices.
  • Balance cash bags at the end of each shift and prepare cash for deposit; complete cashier shift reports.
  • Guide traffic to designated parking areas.
  • Monitor parking facilities for capacity and verify parking permits.
  • Address customer inquiries regarding parking facilities, rules, and regulations.
  • Assist parking lot customers by providing directions and explaining charges; escalate unusual customer issues to a supervisor.
  • Report any incidents, accidents, unsafe conditions, or equipment malfunctions to a supervisor.
  • Utilize a handheld mobile device for receiving, counting, and disbursing cash, ensuring accurate transactions.
  • Engage positively and responsively with customers, event attendees, and the general public.
Minimum Qualifications
  • High School Diploma or GED.
  • At least 1 year of relevant customer service experience.
  • Valid North Carolina Driver's License.
Preferred Skills
  • Proficiency in basic math calculations.
  • Basic computer skills.
  • Experience using two-way radios.


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