Healthcare Customer Service Representative

6 days ago


Durham, North Carolina, United States Wakefield & Associates Full time
Job Summary

We are seeking a highly motivated and detail-oriented Patient Account Representative to join our team at Wakefield & Associates. As a Patient Account Representative, you will play a vital role in assisting patients with understanding their accounts and resolving their balances.

Key Responsibilities
  • Answer inbound calls from patients and address inquiries, concerns, or requests with empathy and professionalism.
  • Assist patients with insurance inquiries, claims, and billing matters.
  • Provide information about medical procedures, services, and general healthcare inquiries.
  • Document patient interactions and update relevant systems according to established guidelines.
Requirements
  • High school diploma or equivalent.
  • Proficient in basic computer applications and the ability to learn new software quickly.
  • Empathy, compassion, and a genuine desire to help others.
  • Strong attention to detail.
Benefits
  • Medical, dental, vision, life, and disability coverage.
  • 401(k) savings plan with company match.
  • Paid time off (PTO).
  • Paid holidays.
What We Offer

At Wakefield & Associates, we offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • Durham, North Carolina, United States Duke Health Full time

    Join the Team at Duke Health Duke Health is on the lookout for a committed Patient Service Associate to enhance our team. If you are dedicated to delivering empathetic care and positively impacting patients' experiences, we invite you to contribute to our mission of advancing health collectively. About the Patient Revenue Management TeamSupport the financial...


  • Durham, North Carolina, United States Duke University Full time

    About Duke Health Integrated Practice:Duke Health Integrated Practice is a distinguished, multi-specialty medical practice with a network of 140 clinics throughout North Carolina. We are committed to attracting and retaining top-tier healthcare professionals by offering competitive compensation, comprehensive benefits, and a supportive work environment that...


  • Durham, North Carolina, United States Duke University Full time

    At Duke University, we are dedicated to providing exceptional healthcare services that positively impact the lives of our patients and their families. About Duke University's Patient Revenue Management Organization Embrace your passion for patient care with the Patient Revenue Management Organization, which serves as Duke University's centralized revenue...


  • Durham, North Carolina, United States Duke University Full time

    About Duke Health:At Duke Health, we are dedicated to providing compassionate care that transforms the lives of patients and their families, as well as the broader community.Overview of the Patient Revenue Management Organization:Explore your passion for service within the Patient Revenue Management Organization, Duke Health's centralized revenue cycle...


  • Durham, North Carolina, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.Key ResponsibilitiesCustomer...


  • Durham, North Carolina, United States Autorific Carwash Full time

    About Autorific Carwash At Autorific Carwash, we're dedicated to providing a top-notch car washing experience for our valued customers. We believe that exceptional customer service is the cornerstone of our success, and we're looking for enthusiastic individuals to join our team as Customer Service Representatives. Your Role: As a Customer Service...


  • Durham, North Carolina, United States Domino's Franchise Full time

    **Job Summary**Domino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to internal and external customers, promoting our pizza products and services, and upholding the highest...


  • Durham, North Carolina, United States Enzos Pizzeria Full time

    Job Description**Job Summary:**We are seeking a highly motivated and personable Customer Service Representative to join our team at Enzo's Pizzeria. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests.Key Responsibilities:Interact with customers...


  • Durham, North Carolina, United States Randstad UK Holding Full time

    Position Overview:As a Customer Service Representative, you will engage with clients to address their inquiries and provide exceptional support.Working Environment:This role offers a hybrid working model, promoting a healthy work-life balance with flexible hours when possible.About the Company:A prominent national business water retailer, serving over...


  • Durham, North Carolina, United States HomeTeam Pest Defense Full time

    **Job Summary**At HomeTeam Pest Defense, we're committed to delivering exceptional service to our customers. As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the highest level of service and support.**Key Responsibilities:**Provide exceptional customer service, consistent with HomeTeam Pest Defense service...


  • Durham, North Carolina, United States Revco Solutions Full time

    We are seeking a skilled Customer Service Representative to join our team at Revco Solutions Inc., a dynamic Accounts Receivable Management Corporation. As a Collection Specialist, you will be responsible for handling inbound and outbound calls with consumers regarding their balance and working with them towards payment or resolution.This role is ideal for...


  • Durham, North Carolina, United States Remington Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Remington. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience.Key ResponsibilitiesGuest ServicesWelcoming and checking in guests in a...


  • Durham, North Carolina, United States Excel Fitness Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Excel Fitness. As a key member of our Call Center Operations department, you will be responsible for providing exceptional service to our members, guests, and prospective members.Key ResponsibilitiesHandle Inbound Calls: Respond to customer...


  • Durham, North Carolina, United States Remington Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Remington. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience.Key ResponsibilitiesGuest ServicesWelcoming and checking in guests in a...


  • Durham, North Carolina, United States Broadly Full time

    About the RoleBroadly is a leading provider of customer experience solutions for local service businesses. We are seeking a highly motivated and adaptable individual to join our Customer Care Team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer support via phone, email, and chatInvestigate and resolve account, product,...


  • Durham, North Carolina, United States Hendrick Automotive Company Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hendrick Automotive Company. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive and welcoming experience in our showroom.Key ResponsibilitiesGuest Services:...


  • Durham, North Carolina, United States GoTriangle Full time

    Job OverviewPosition Summary: This role involves managing routine inquiries and phone communications from the public through the Regional Customer Information Center. The position also includes the sale of GoTriangle Fare Media directly at the designated sales office.Key Responsibilities:Respond to incoming calls using a multi-line phone system in a timely...


  • Durham, North Carolina, United States GoTriangle Full time

    Job OverviewPOSITION SUMMARYThis role involves managing routine inquiries and phone communications from the public through the Regional Customer Information Center. The position also includes selling GoTriangle Fare Media directly at the designated sales office.KEY RESPONSIBILITIESResponds to incoming calls using a multi-line phone system in a timely and...


  • Durham, North Carolina, United States Mark Jacobson Toyota Full time

    Are you passionate about delivering exceptional customer service in a dynamic environment?No prior automotive experience is required, although it is appreciated.At Mark Jacobson Toyota, we recognize that outstanding customer experiences start with you. If you are motivated to excel and wish to utilize your customer service expertise, we invite individuals...


  • Durham, North Carolina, United States Harris Teeter Supermarkets, Inc. Full time

    Job Summary:Harris Teeter Supermarkets, Inc. is seeking a highly motivated and customer-focused Part Time Customer Service Clerk to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the overall success of our...