Front Desk Representative

2 weeks ago


Dana Point, California, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent at Laguna Cliffs Resort & Spa, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our valued guests. This role requires a positive and upbeat personality, with a strong focus on customer satisfaction and attention to detail.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Operate the front desk computer system and maintain accurate records
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is a plus
  • Previous experience in a hotel or related field is preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Basic knowledge of Microsoft Office suite
What We Offer:
  • A competitive hourly rate of $16.00-$21.52
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan and employee assistance program
  • A dynamic and supportive work environment with opportunities for growth and development


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