Customer Service Operations Support Specialist
1 month ago
We are seeking a highly skilled and motivated Customer Service Operations Support Administrator to join our team at Pearson. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of support.
Key Responsibilities- Provide timely and effective support to customers through various channels, including phone, email, and chat.
- Collaborate with internal stakeholders to resolve customer issues and concerns.
- Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
- Work closely with our customer service team to identify and implement process improvements to enhance the customer experience.
- Participate in training and development programs to stay up-to-date on industry trends and best practices.
- Bachelor's degree or equivalent work experience.
- Exceptional customer service skills and a passion for delivering high-quality support.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Strong problem-solving skills and a willingness to learn and adapt to new situations.
As a Customer Service Operations Support Administrator at Pearson, you will have the opportunity to work with a talented and dedicated team to deliver exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
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Customer Service Operations Support Specialist
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