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Service Coordinator

2 months ago

Savannah, Georgia, United States Lift Power Inc Full time
Job Overview

At Lift Power Inc, we prioritize customer satisfaction by consistently surpassing expectations. The role involves overseeing the workflow and efficiency of field operations. Continuous identification of operational enhancements is essential. Effective communication with clients and technicians is crucial to ensure timely updates. Responsibilities include ensuring that service requests are accurately quoted, executed, and followed up promptly. Proficient use of the dispatch software system is required, along with the ability to manage multiple responsibilities simultaneously.

Key Responsibilities:

  • Handle and process all incoming service requests from customers
  • Create work orders upon receiving each request
  • Efficiently allocate field jobs
  • Maintain and update the service management board as necessary
  • Maximize the capabilities of the dispatch software
  • Verify the accuracy of all work order details
  • Support technicians as required
  • Oversee all vehicle preventive maintenance schedules
  • Process purchase orders and receipts for subcontracted services and vehicle upkeep

Qualifications:

  • Excellent written and verbal communication skills
  • Proficient data entry skills
  • Experience in customer service handling multiple incoming calls
  • Highly organized and detail-oriented
  • Strong decision-making capabilities
  • Able to manage various tasks simultaneously
  • Administrative skills (typing, filing, etc.)
  • Proficient in Microsoft Office applications
  • Ability to collaborate effectively in a team environment
  • Commitment to safety
  • Previous dispatch experience is preferred

Employee Benefits:

  • Comprehensive Health and Wellness Benefits
  • 401(k) Plan with Company Contribution
  • Company-Provided Mobile Phone
  • Employee Recognition Programs
  • Optional Wellness Initiatives
  • Paid Training Opportunities