Patient Services Representative
1 day ago
We are seeking a highly skilled and compassionate Patient Services Representative to join our team at EvergreenHealth. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.
Key Responsibilities- Coordinate patient scheduling, including creating and managing appointments, rescheduling, and cancelling appointments as needed.
- Request and validate interpreter services to ensure effective communication with patients.
- Verify and set up active and contracted insurance coverage in multiple systems.
- Market the benefits of our patient portal and assist patients with enrollment.
- Manage multi-line telephone systems and respond to incoming and outgoing calls.
- Identify and direct patients with emergent or urgent symptoms to appropriate clinical staff for screening.
- Coordinate emergent or add-on patient care requests with clinical teams and providers.
- Manage messages, including accurate and complete messages, and propose orders and coordinate communication with clinic staff.
- Perform other duties as assigned.
- High School diploma or equivalent.
- 1 year of experience in a customer service role.
- Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions.
- Ability to problem solve, stay calm under pressure, and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients.
- Strong written communication skills, including ability to spell accurately and write legibly.
- Ability to work independently, show initiative, and work productively within a team environment.
- Actively listen to and validate patient conversations, employing de-escalating techniques as appropriate.
- Ability to prioritize multiple tasks and access, analyze, and apply concepts associated with protocols, policy, and guidelines.
- Keyboarding skills and working knowledge of Windows-based software systems.
- Previous experience in a medical reception or similar administrative role or experience providing direct clinical patient care.
- Knowledge of basic medical terminology and common medications.
- Knowledge and experience accessing and verifying insurance coverage, including Real Time Eligibility (RTE) and Payer/Insurance Portals.
- Electronic Medical Record (EMR) experience, preferably Cerner or Epic.
- Familiarity with HIPAA and other health industry compliance standards.
We offer a comprehensive benefits package, including medical, vision, and dental insurance, on-demand virtual healthcare, health savings account, flexible spending account, life and disability insurance, retirement plans, tuition assistance, and more.
At EvergreenHealth, we value our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
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