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Patient Services Representative
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Patient Services Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at EvergreenHealth. As a key member of our customer service team, you will be responsible for providing exceptional patient care and support in a fast-paced call center environment.
Key Responsibilities- Coordinate Patient Scheduling: Create and manage patient appointments, reschedule and cancel appointments as needed, and optimize provider schedules to ensure efficient use of time.
- Request and Validate Interpreter Services: Arrange for interpreter services to meet patient needs and ensure accurate communication.
- Verify Insurance Coverage: Set up and verify active and contracted insurance coverage in multiple systems and educate patients on co-insurances and co-pays.
- Market Patient Portal Benefits: Assist patients with enrolling in the patient portal and promote its benefits.
- Manage Multi-Line Telephone System: Handle incoming and outgoing calls, and respond to patient inquiries in a timely and professional manner.
- Identify and Direct Emergent/Urgent Symptoms: Follow guidelines to identify patients with emergent or urgent symptoms and direct them to appropriate clinical staff for screening.
- Manage Messages and Work Queues: Accurately and completely manage messages, propose orders, and coordinate communication with clinic staff.
- Prepare and Send Correspondence: Prepare and send letters, portal messages, or phone calls to communicate important patient information and outreach.
- High School Diploma or Equivalent: Required for the position.
- 1 Year of Customer Service Experience: Required for the position.
- Excellent Interpersonal Communication Skills: Ability to communicate with diverse individuals and dispositions.
- Problem-Solving and Time Management Skills: Ability to stay calm under pressure and prioritize multiple tasks.
- Strong Written Communication Skills: Ability to spell accurately and write legibly.
- Ability to Work Independently: Show initiative and work productively within a team environment.
- Previous Experience in Medical Reception or Administrative Role: Desired for the position.
- Knowledge of Basic Medical Terminology: Desired for the position.
- Experience with Electronic Medical Records (EMR): Desired for the position.
- Familiarity with HIPAA and Health Industry Compliance Standards: Desired for the position.
At EvergreenHealth, we offer a comprehensive benefits package to support the health and well-being of our employees and their families. Our benefits include:
- Medical, Vision, and Dental Insurance
- On-Demand Virtual Healthcare
- Health Savings Account
- Flexible Spending Account
- Life and Disability Insurance
- Retirement Plans
- Tuition Assistance
- Paid Time Off/Vacation
- Extended Illness Bank/Sick Leave
- Paid Holidays
- Voluntary Hospital Indemnity Insurance
- Voluntary Identity Theft Protection
- Voluntary Legal Insurance
- Pay in Lieu of Benefits Premium Program
- Free Parking
- Commuter Benefits
