Conflict Resolution Specialist
3 weeks ago
The City of New York seeks a skilled Mediator and Intake Specialist to join its General Counsel Division. This role is responsible for mediating consumer complaints by negotiating with consumers and businesses for equitable resolutions.
Key Responsibilities:
- Communicating and interacting with consumers and businesses on consumer-related complaints;
- Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP;
- Maintaining Agency database and providing reports as needed;
- Performing data entry and inputting detailed, accurate notes in Agencys system(s) as needed;
- Providing timely follow-up and closure for each consumer complaint;
- Answering calls, and directing callers to appropriate channels in a timely manner;
- Delivering accurate, complete information to callers;
- Processing mail within assigned timeframes;
- Providing front desk reception coverage and assisting walk-in consumers with filing complaints;
- Preparing training materials, maintaining knowledge database, and training others as needed;
- Performing other tasks and assignments as directed.
Qualifications:
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization;
- One year of satisfactory clerical experience;
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Salary: $55,000 - $65,000 per annum, depending on experience.
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Conflict Resolution Specialist
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