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Account Service Manager Sr
2 months ago
We are seeking a highly skilled Account Service Manager Sr to join our team at Elevance Health. This role will be responsible for providing advanced account management representation and strategic planning for assigned large accounts and units.
Key Responsibilities- Provides strategic planning and account management for large accounts.
- Directs and manages the administration of contractual requirements and obligations.
- Manages the new and renewal implementation process for accounts.
- Interfaces with operations to ensure smooth delivery of services.
- Maintains ongoing account relationships at multiple levels throughout the customer's organization.
- Makes recommendations for improvements to meet customers' expectations.
- Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
- Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit, and enrollment issues.
- Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
- Coordinates open enrollment meetings, renewal process, and training sessions.
- Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
- Provides guidance or expertise to less experienced account service managers.
- Makes routine account visits.
- Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
- Experience working in the managed care/healthcare insurance industry, most notably in pharmacy benefits; PBM experience strongly preferred.
- Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability highly preferred.
- Proven ability in collaborating with cross-functional teams and coordinate efforts towards common goals strongly preferred.
- Experience interacting confidently with senior management and executive level stakeholders, as a subject matter expert and comfortable with influencing decision-making preferred.
- Excellent written, oral, presentation, and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties strongly preferred.
- Proficient with Microsoft Office products, MS Teams, CRM tools, and Salesforce highly preferred.
Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. The salary range for this position is $95,656 to $143,484, based on a number of legitimate, non-discriminatory factors set by the Company.
The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level.
