Account Manager

2 weeks ago


Cincinnati, Ohio, United States All-Stat Portable Full time
Job Summary:
We are seeking a highly skilled Account Executive to build and maintain strong relationships with our customers. The ideal candidate will have a proven track record of developing new business and hitting sales quotas, with a passion for outbound prospecting in a competitive market.

Key Responsibilities:
• Serve as the primary point of contact for all customer account matters.
• Build and maintain long-lasting client relationships through exceptional communication and customer service skills.
• Negotiate contracts and close agreements to maximize profits and drive business growth.
• Develop trusted advisor relationships with key accounts, administrators, and other senior living and healthcare professionals.
• Ensure timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics, including quarterly sales results and annual forecasts.
• Prepare reports on account status and collaborate with the sales team to identify and grow opportunities within the territory.
• Assist with challenging client requests or issue escalations as needed.
• Prepare for data and paperwork for Quality Assurance meetings at facilities.
• Attend and present at QA meetings at facilities.

Requirements:
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.
• Demonstrable ability to communicate, present, and influence key accounts at all levels of an organization, including executive and C-level.
• Solid experience with CRM software and MS Office, particularly MS Excel.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• BA/BS degree in Business Administration, Sales, or relevant field.
• Previous experience in LTC or SNF environments a plus.
• Effective time management and organizational skills.
• Excellent interpersonal skills.

Competencies:
• Strong Communication and Customer Service Skills.
• Peer Relationships.
• Customer Focus.
• Integrity and Trust.
• Functional/Technical Skills.
• Priority Setting.
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