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Automotive Customer Support Specialist

2 months ago

Trenton, New Jersey, United States Bill McCandless Ford Full time
Automotive Customer Support Specialist at Bill McCandless Ford

Bill McCandless Ford is seeking a committed professional to enhance our service and parts department. As an Automotive Customer Support Specialist, you will be instrumental in fostering customer satisfaction and advocating for our premium services.

Key Responsibilities:

  • Responding to phone calls and digital inquiries related to the Service Department.
  • Documenting customer details and feedback effectively.
  • Coordinating service appointments with precision.
  • Following up with clients who have missed their scheduled appointments.
  • Informing customers about the availability of parts.
  • Providing assistance to walk-in clients with a welcoming demeanor.
  • Maintaining ongoing communication with customers to ensure their satisfaction.
  • Promoting current service department offers.
  • Assisting with the processing of internal work orders.
  • Supporting various dealership operations as required.
  • Encouraging teamwork and collaboration within the department and across other departments.
  • Complying with safety standards and regulations.
  • Overseeing marketing initiatives for the Service department.

Qualifications:

  • Preferred educational background in business or marketing.
  • Proven experience in sales.
  • Excellent communication abilities.
  • Highly organized and a fast learner.
  • Proficient in Microsoft Office and web applications.
  • Professional appearance and demeanor.
  • Valid driver's license required.

Experience:

  • 2-5 years of experience in an automotive dealership setting.