IT Business Analyst and Project Coordinator

1 week ago

Birmingham, Alabama, United States Birmingham Water Works Full time
Job Overview

Position Title: Business Analyst/Project Manager

Department: Information Technology

Reporting To: IT Manager

Employment Status: Exempt
Grade Level: M

Key Responsibilities

In charge of assessing user technology system requirements to propose, create, implement, and maintain suitable strategies to fulfill these needs. Examine user specifications, workflows, and challenges to automate or enhance current systems/applications and design/develop new systems/applications. Leverage a comprehensive understanding of company initiatives and customer programs to prioritize work assignments. Analyze organizational computer systems and processes, crafting information systems solutions to improve operational efficiency and effectiveness. Act as a bridge between business and technical project components. Organize project phases and evaluate operational impacts for each project stage. Oversee progress to ensure adherence to deadlines, standards, and budgetary constraints.

Core Job Functions

  1. Manage multiple information technology projects concurrently from initiation to completion, engaging in various programs, planning sessions, and team meetings.
  2. Create and revise project plans for IT initiatives, detailing project goals, technologies, systems, information specifications, timelines, funding, and staffing. Track and monitor progress to ensure project milestones, deadlines, deliverables, standards, and budgetary goals are achieved. Direct or coordinate project personnel activities.
  3. Lead user and staff teams, including delegating tasks, responsibilities, and authority to project members. Compile project status reports by gathering, analyzing, and summarizing data and trends.
  4. Develop process models, specifications, diagrams, and charts to assist system programmers. Formulate system test plans for new implementations. Draft and document deployment work plans. Provide timely project status updates.
  5. Assess and devise strategies to support system processes. Aid in the analysis and implementation of data structures and systems.
  6. Establish operational job streams by logically assembling necessary processing steps to achieve desired outcomes.
  7. Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing systems. Evaluate user technology system requirements and recommend, create, implement, and support systems to meet these needs.
  8. Lead the design, development, and execution of new applications and modifications to existing systems and processes. Evaluate the effectiveness of pre-developed application packages and adapt them to user environments.
Continued Core Job Functions
  1. Coordinate and integrate computer systems within the organization to enhance compatibility and information sharing. Assess how systems should function and how changes in conditions, operations, and environments impact outcomes. Test, maintain, and oversee computer programs and systems, including coordinating installations.
  2. Diagnose program and system issues to restore normal operations. Educate staff and users on computer systems and programs.
  3. Develop or configure document management system features, including user interfaces, access profiles, and document workflow procedures.
  4. Manage document and system access rights and revision control to ensure system security and the integrity of master documents. Implement electronic document processing, retrieval, and distribution systems in collaboration with other IT specialists.
  5. Assist in establishing document management policies to ensure efficient, legal, and secure access to electronic content. Consult with end users regarding issues in accessing electronic content.
  6. Provide technical support for software/applications utilized throughout the organization. Identify new growth areas post-implementation and propose solutions to the business. Expand or modify systems to serve new purposes or enhance workflow.
  7. Communicate process changes, enhancements, and modifications—verbally or through written documentation—to management, peers, staff, and other employees to ensure understanding of issues and solutions.
Continued Core Job Functions
  1. Analyze and gather technology trends and business intelligence data for industry reports, field reports, and purchased sources to identify future development areas. Evaluate competitive market strategies by analyzing related products, markets, or share trends. Engage with customers, competitors, suppliers, professional organizations, or others to stay informed about industry or business trends. Develop system user documentation. Document and revise system design procedures, test procedures, and quality standards.
  2. Plan, develop, coordinate, and implement security standards, policies, and procedures to protect company assets, employees, guests, or others on company property. Suggest methods to control or mitigate risk and implement organizational processes or policy changes. Create systems and strategies to monitor the validity of risk modeling outputs. Oversee data file usage and regulate access to safeguard information in computer files.
  3. Evaluate risk management issues by identifying, measuring, and recommending operational or enterprise risks. Review breaches of computer security protocols and discuss procedures with violators to prevent recurrence. Formulate plans to protect computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
  4. Develop business impact analysis, business continuity, and disaster recovery plans to mitigate risk or facilitate the use of technology-based tools and methods. Create emergency management plans for recovery decision-making and communications, continuity of critical departmental processes, or temporary shutdown of non-critical departments to ensure operational continuity and governance. Test documented disaster recovery strategies and plans. Recommend or implement methods to monitor, evaluate, or resolve safety, operations, or compliance interruptions.
  5. Safeguard sensitive and private information by maintaining employee records confidentially in accordance with HIPAA, local, state, and federal laws and regulations. Ensure that PHI/ePHI of employees, plan participants, patients, and other assigned individuals are securely and legally maintained and transmitted.
Qualifications

Education:

Bachelor's degree in Computer Science, Management Information Systems, Engineering, or a related field is required.

Experience:

Minimum of eight (8) years of progressive experience in developing, implementing, and supporting fully integrated business systems for a utility, service, or manufacturing operation. Advanced knowledge of software development life cycle protocols. Proven experience with business and technical requirements, analysis, and business modeling. Familiarity with project management methodologies and systems, particularly in an IT context. Strong interpersonal and human relations skills. Functional supervisory skills. Proficient in operating a personal computer and applications. Knowledge of multiple relevant programming languages in information technology.
  • Familiarity with database management software, development environment software, object or component-oriented development, and project management software.
  • Ability to lead, take charge, and provide direction and opinions.
  • Analytical skills to address work-related issues and problems.
  • Proficient in operating a personal computer and applications.
  • Certificates, Licenses, Registrations:
  • Valid driver's license is required.
  • Project Management Professional (PMP) certification is required.
  • Microsoft SharePoint certification is required.
Supervision:

None

Physical Requirements:
  • Ability to stand, walk, or sit for extended periods.
  • Reaching by extending hands or arms in any direction.
  • Finger dexterity is required to manipulate objects with fingers rather than with whole hands or arms, such as using a keyboard.
  • Communication skills using spoken language.
  • Ability to see within normal parameters.
  • Ability to hear within normal parameters.
  • Ability to move about.
Work Environment:
  • Moderate noise level (business office).
  • Exposure to cold temperatures in the data center.
  • Occasional visits to job sites, in plants and outdoors, with exposure to extreme hot/cold and/or wet weather conditions.

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