IT Business Analyst and Project Coordinator

2 weeks ago

Birmingham, Alabama, United States Birmingham Water Works Full time
Job Overview

Position Title: Business Analyst/Project Manager

Department: Information Technology

Reports To: IT Manager

FLSA Status: Exempt
Grade: M

Key Responsibilities

In this role, you will assess user technology system requirements to propose, develop, implement, and maintain effective strategies. You will analyze user needs, workflows, and challenges to enhance existing systems/applications and create new solutions. Your broad understanding of company programs and customer initiatives will help prioritize tasks effectively. You will examine company computer systems and processes, designing information systems solutions to improve operational efficiency. Act as a bridge between business and technical project components. Plan project phases and evaluate operational impacts at each stage. Monitor progress to ensure adherence to deadlines, standards, and budgetary constraints.

Core Job Functions

  1. Manage multiple IT projects from initiation to completion, participating in various planning sessions and team meetings.
  2. Develop and revise project plans for IT initiatives, detailing objectives, technologies, specifications, timelines, budgets, and staffing. Track and monitor progress to ensure milestones, deadlines, and deliverables are achieved.
  3. Lead project teams, assigning roles and responsibilities to team members. Prepare project status updates by gathering, analyzing, and summarizing data and trends.
  4. Create process models, specifications, diagrams, and charts to guide system developers. Develop testing plans for new system implementations and document deployment strategies.
  5. Evaluate and formulate strategies to support system processes. Assist in analyzing and implementing data structures and systems.
  6. Design operational job streams by logically organizing necessary processing steps to achieve desired outcomes.
  7. Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing systems. Assess user technology needs and recommend appropriate solutions.
  8. Lead the design, development, and implementation of new applications and modifications to current systems and processes. Evaluate pre-existing application packages and tailor them to fit user environments.
Continued Core Job Functions
  1. Coordinate and integrate computer systems within the organization to enhance compatibility and information sharing. Analyze how systems operate and how changes in conditions affect outcomes. Test, maintain, and oversee computer programs and systems, including coordinating installations.
  2. Troubleshoot system malfunctions to restore normal operations. Provide training to staff and users on computer systems and applications.
  3. Develop or configure features for document management systems, including user interfaces, access profiles, and workflow procedures.
  4. Manage document and system access rights to ensure security and integrity of master documents. Collaborate with IT specialists to implement electronic document processing and retrieval systems.
  5. Assist in establishing document management policies to ensure efficient and secure access to electronic content. Consult with users regarding issues accessing electronic materials.
  6. Provide technical support for software and applications utilized throughout the organization. Identify growth opportunities post-implementation and propose solutions to enhance business processes.
  7. Communicate changes, enhancements, and modifications to management, peers, and staff to ensure clarity and understanding of issues and solutions.
Continued Core Job Functions
  1. Analyze technology trends and business intelligence data to identify future development areas. Assess competitive market strategies by examining related products and market trends. Engage with customers, competitors, suppliers, and professional organizations to stay informed on industry trends.
  2. Plan, develop, and implement security standards, policies, and procedures to protect company assets and personnel. Recommend strategies to mitigate risks and implement organizational policy changes.
  3. Evaluate risk management issues by identifying and recommending operational or enterprise risks. Review security procedure violations and ensure compliance.
  4. Develop business impact analyses, continuity, and disaster recovery plans to minimize risks and facilitate the use of technology-based solutions. Create emergency management plans for recovery and continuity of operations.
  5. Safeguard sensitive information by maintaining confidentiality in accordance with relevant laws and regulations. Ensure secure handling of employee records and protected health information.
Qualifications

Bachelor's degree in Computer Science, Management Information Systems, Engineering, or a related field is required.

Experience

Experience Required:

A minimum of eight (8) years of progressive experience in developing, implementing, and supporting integrated business systems within a utility, service, or manufacturing context. Advanced knowledge of software development life cycle methodologies. Proven experience in business and technical requirements analysis and business modeling. Familiarity with project management methodologies, particularly in IT environments. Strong interpersonal and supervisory skills. Proficient in operating personal computers and applications. Knowledge of relevant programming languages and database management software.
  • Ability to lead teams and provide direction.
  • Strong analytical skills to address work-related issues.
  • Proficient in using personal computers and applications.
  • Certifications:
  • Valid driver's license required.
  • Project Management Professional (PMP) certification required.
  • Microsoft SharePoint certification required.
Supervision

No supervisory responsibilities.

Physical Requirements
  • Ability to stand, walk, or sit for extended periods.
  • Manual dexterity for operating equipment and tools.
  • Effective communication skills.
  • Ability to see and hear within normal parameters.
  • Ability to navigate various environments.
Work Environment
  • Moderate noise levels typical of an office setting.
  • Exposure to cold temperatures in data centers.
  • Occasional visits to job sites, with exposure to varying weather conditions.

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