Branch Operations Manager

1 week ago

Miami, United States Tropical Financial Credit Union Full time


Are you ready to elevate your career in a supportive environment that values your expertise? If you are an experienced branch manager, we invite you to explore this opportunity.

Tropical Financial Credit Union (TFCU) has been recognized as a Top Workplace for six consecutive years. Joining TFCU means engaging in a culture of learning, growth, and professional development.

The Market Manager plays a crucial role in overseeing and directing the branch operations, ensuring exceptional service to our members and the community. This position involves the direct supervision of all branch personnel, fostering a team that consistently delivers outstanding member experiences while maintaining the safety and security of the facility. The Market Manager will guide the team in advising members on suitable financial products and services, promoting growth and member retention through strong relationship management.

Key Responsibilities
  • Act as a Sales Leader, ensuring the branch meets and surpasses sales and service objectives. Monitor marketing initiatives, sales activities, and service quality to achieve branch goals.
  • Welcome all members and visitors with professionalism and courtesy.
  • Ensure branch operations comply with established policies and regulatory requirements.
  • Oversee the hiring, mentoring, and performance evaluation of all staff members.
  • Provide training and support to employees on effective member interactions and service delivery.
  • Ensure staff are knowledgeable about all Credit Union products and services.
  • Continuously assess staffing needs and oversee employee schedules for optimal coverage.
  • Conduct regular team meetings to discuss operations, sales strategies, and staff development.
  • Promote Credit Union programs and actively engage in business development initiatives.
  • Identify member needs and effectively present appropriate Credit Union services to foster new relationships.
  • Represent the Credit Union in community engagements and key activities.
  • Maintain and nurture relationships with Segregated Employee Groups (SEG) and Partner Companies (PC).
  • Seek opportunities for process improvements in sales and operations.
  • Prepare and maintain accurate reports and documentation of branch operations.
  • Maintain communication with the main office and participate in management meetings.
  • Address escalated member concerns and resolve complex issues promptly.
  • Conduct audits to ensure compliance with policies and procedures.
  • Assist members with account management and inquiries as needed.
  • Ensure the branch's physical environment is safe and secure for both employees and members.
  • Oversee safety and security protocols and the maintenance of branch facilities.
  • Manage the branch budget in alignment with the Credit Union's strategic objectives.
Benefits Offered:
  • Comprehensive Medical, Rx, Dental, and Vision Insurance
  • Retirement Profit Sharing 401K Plan
  • Accident, Cancer, and Hospital Indemnity Plans
  • Prepaid Legal Services
  • Voluntary Life Insurance Options
  • Pet Discount Program
  • Generous Paid Time Off and Holidays
  • Tuition Reimbursement and Student Loan Assistance
  • And many more benefits
Qualifications:
  • Exceptional interpersonal skills to engage with members and staff effectively.
  • Ability to manage escalated member issues with professionalism.
  • Strong analytical skills for reviewing documents and reports.
  • Excellent written and verbal communication skills.
  • Proven ability to coach and hold team members accountable.
  • Team-oriented mindset with a willingness to learn and adapt.
  • Attention to detail to minimize errors in job functions.
  • Understanding of security standards and fraud mitigation.
  • Critical thinking skills to navigate complex situations.
Education and Experience:
  • A four-year degree in a business or finance-related field is preferred; a high school diploma or equivalent is required.
  • At least 8 years of relevant branch management experience, with a focus on member sales and service.
  • Experience in managing a financial institution branch is essential.
  • Strong knowledge of Credit Union products and services is preferred.
  • Intermediate proficiency in MS Office applications.
  • Excellent communication skills, both written and oral.

  • Branch Operations Manager

    2 weeks ago

    Miami Beach, Florida, United States Amerantbank Full time

    Job OverviewAs a Branch Operations Manager at Amerant Bank, you will play a pivotal role in fostering enthusiasm and engagement around our banking products. Your primary focus will be on understanding customer needs and collaborating with your team to provide tailored solutions. This position is crucial for driving profitability, achieving sales targets, and...

  • Mortgage Branch Operations Manager

    19 hours ago

    Miami, Florida, United States Cornerstone First Mortgage Full time

    Job SummaryWe are seeking an experienced Mortgage Branch Operations Manager to lead and represent our branch. The ideal candidate will have at least 5 years of mortgage experience and 3-5 years of management experience with a proven track record of meeting sales goals with their team.Key ResponsibilitiesLead a team of Loan Officers and Partners to ensure...

  • Branch Manager

    3 days ago

    Miami, Florida, United States NSC Technologies Full time

    About the Role:NSC Technologies is seeking a highly skilled and experienced Branch Manager to lead our customer service center in Mobile, AL. As a key member of our team, you will be responsible for maintaining and expanding our customer base, improving operational efficiency, and providing leadership and development opportunities for your team.Main...

  • Branch Manager

    3 months ago

    Miami, United States Quintessential Mortgage Group LLC Full time

    Job DescriptionJob DescriptionAre you are looking for the opportunity to make more money, join a high performing team with a family-like culture, and have all the resources you need to help more families, contact us! Quintessential Mortgage Group has been the ‘best in class’ and is rapidly expanding. With our 50+ years in the industry and ranked top 10...

  • Branch Manager

    3 weeks ago

    Miami, United States Advance Customs Brokers & Consulting LLC Full time

    Branch Manager – Customs BrokerageAdvance Customs Brokers & Consulting, a team backed by 45 years of combined experience and committed to our client’s success, is looking for a dynamic and experienced Branch Manager who will be responsible for the management, successful growth, and development of our division that specializes in the handling of fresh...

  • Branch Manager

    3 weeks ago

    Miami, United States Advance Customs Brokers & Consulting LLC Full time

    Branch Manager – Customs BrokerageAdvance Customs Brokers & Consulting, a team backed by 45 years of combined experience and committed to our client’s success, is looking for a dynamic and experienced Branch Manager who will be responsible for the management, successful growth, and development of our division that specializes in the handling of fresh...

  • Branch Operations Associate Manager

    3 weeks ago

    Miami, United States WELLS FARGO BANK Full time

    Why Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to...

  • Sales Associate for Branch Operations

    2 weeks ago

    Miami, Florida, United States Grainger Businesses Full time

    Work Location Type: Onsite As a prominent industrial supplier with a focus on North America, Japan, and the United Kingdom, we are dedicated to keeping the world operational by serving over 4.5 million clients globally through innovative technology and strong customer relationships. Our commitment to excellence is reflected in our 2023 sales of $16.5...

  • Sales Associate for Branch Operations

    1 week ago

    Miami, Florida, United States Grainger Businesses Full time

    Work Location Type: Onsite As a prominent industrial supplier with a strong presence in North America, Japan, and the United Kingdom, we are dedicated to ensuring operational continuity for over 4.5 million clients globally through innovative solutions and robust customer relationships. Our sales figures for 2023 reached $16.5 billion, reflecting our...

  • Engineering Branch Manager

    2 weeks ago

    Miami, United States Engineering Consulting Services Full time

    What You'll Do ECS Limited is seeking an experienced engineering leader to manage our Miami office. As the Engineering Branch Manager, you will oversee engineering projects, staff, business development, and day-to-day operations for the branch.Responsibilities:Manage multidisciplinary engineering projects including geotechnical and construction materials...

  • Engineering Branch Manager

    1 week ago

    Miami, United States Engineering Consulting Services Full time

    What You'll Do ECS Limited is seeking an experienced engineering leader to manage our Miami office. As the Engineering Branch Manager, you will oversee engineering projects, staff, business development, and day-to-day operations for the branch. Responsibilities: Manage multidisciplinary engineering projects including geotechnical and construction materials...

  • Market Manager

    1 month ago

    Miami, United States Tropical Financial Credit Union Full time

    DescriptionAre you looking for an organization that values your experience? Are you a skilled branch manager ready to take your career to the next level? If so, keep reading! Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace for SIX years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing,...

  • Market Manager

    2 weeks ago

    Miami, United States Tropical Financial Credit Union Full time

    DescriptionAre you looking for an organization that values your experience? Are you a skilled branch manager ready to take your career to the next level? If so, keep reading! Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace for SIX years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing,...

  • Sales Associate for Branch Operations

    1 week ago

    Miami, Florida, United States Grainger Businesses Full time

    Work Location Type: Onsite As a prominent industrial supplier with a focus on North America, Japan, and the United Kingdom, we are dedicated to ensuring global operations run smoothly by catering to over 4.5 million clients worldwide through advanced technology and strong customer relationships. Our sales for the year have reached $16.5 billion, reflecting...

  • Branch Manager III

    6 days ago

    Miami, Florida, United States City National Bank Full time

    About the RoleWe are seeking an experienced Branch Manager III to lead our team and drive business growth in our branches. As a key member of our leadership team, you will be responsible for managing all aspects of branch operations, including sales, client service, and risk management.Key ResponsibilitiesDevelop and execute business strategies to drive...

  • Sales Associate for Branch Operations

    2 weeks ago

    Miami, Florida, United States Grainger Businesses Full time

    Work Location Type: Onsite As a prominent industrial supplier with a focus on North America, Japan, and the United Kingdom, we play a crucial role in keeping the global economy moving by serving over 4.5 million clients worldwide. Our commitment to innovation and strong customer relationships has led to impressive sales figures, and we strive to deliver...

  • Branch Supervisor

    1 month ago

    Miami, Florida, United States Popular Bank Full time

    Position Title: Branch SupervisorDate: Aug 12, 2024Location: Miami Beach, FL, US, 33141Company: Popular BankAt Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in...

  • Branch Manager

    1 month ago

    Miami, United States Bath Fitter Full time

    Job DescriptionJob DescriptionBath Fitter, a leader in the bathtub and shower remodeling industry is hiring a Branch Manager. The Branch Manager is responsible for the development, growth, profitability, and smooth operation of the business.Position is located in Miami/Doral, FL. SOME OF WHAT YOU GET:100% Company paid single/self coverage for comprehensive...

  • Engineering Branch Manager

    2 months ago

    Miami, Florida, United States Engineering Consulting Service Full time

    What You'll DoECS Limited is seeking an experienced engineering leader to manage our Miami office. As the Engineering Branch Manager, you will oversee engineering projects, staff, business development, and day-to-day operations for the branch.Responsibilities: Manage multidisciplinary engineering projects including geotechnical and construction materials...

  • Engineering Branch Manager

    2 months ago

    Miami, United States Engineering Consulting Service Full time

    What You'll DoECS Limited is seeking an experienced engineering leader to manage our Miami office. As the Engineering Branch Manager, you will oversee engineering projects, staff, business development, and day-to-day operations for the branch. Responsibilities: Manage multidisciplinary engineering projects including geotechnical and construction materials...