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Branch Operations Manager

2 months ago

Miami Beach, Florida, United States Amerantbank Full time
Job Overview

As a Branch Operations Manager at Amerant Bank, you will play a pivotal role in fostering enthusiasm and engagement around our banking products. Your primary focus will be on understanding customer needs and collaborating with your team to provide tailored solutions. This position is crucial for driving profitability, achieving sales targets, and overseeing operational activities within the banking center.

Key Responsibilities:

Operational Management

  • Oversee all operational functions within the banking center, ensuring compliance with policies and procedures.
  • Guide and mentor team members, particularly the Banking Specialist IV, in daily operational tasks.
  • Ensure adherence to regulatory requirements and internal controls to mitigate risks.
  • Monitor branch audits and implement necessary improvements to maintain operational integrity.
  • Manage daily decisions regarding overdrafts and non-sufficient funds.

Customer Engagement

  • Deliver exceptional customer service, acting as an advocate for client needs.
  • Enhance customer retention through quality interactions and service excellence.
  • Ensure a consistent and positive customer experience across all banking segments.

Sales and Business Development

  • Achieve and exceed sales goals through proactive engagement and relationship building.
  • Develop and implement strategic business plans to drive sales growth.
  • Collaborate with various departments to maximize customer opportunities and enhance relationships.
  • Represent Amerant Bank in community organizations to promote our brand and uncover new business prospects.

Branch Transformation

  • Lead initiatives to transform the banking center experience for customers.
  • Conduct daily team meetings to reinforce operational standards and expectations.
  • Ensure staff are well-versed in digital banking solutions to assist customers effectively.

Leadership and Development

  • Drive branch growth by coaching and developing team members to meet performance targets.
  • Conduct performance evaluations and provide constructive feedback to enhance team capabilities.
  • Foster a positive work environment that aligns with the Bank's vision and values.

Qualifications:

Minimum of 5 years of experience in a banking sales or service environment, with a strong emphasis on management skills. A Bachelor's Degree is required, or equivalent experience in a related field. NMLS registration is necessary, along with successful completion of background checks.

Skills and Competencies:

Proficient in delegation, decision-making, and leadership. Strong ability to manage resources effectively and ensure compliance with all operational standards.