Client Relations Coordinator

1 week ago

Fargo, North Dakota, United States Fleet Jobs Full time

Position Overview:

A Fleet Jobs Customer Service Coordinator is dedicated to collaborating with clients to arrange preventative maintenance appointments, oversee external repairs, and organize the workflow within the service department.


Key Responsibilities:

  • Formulate daily and weekly staffing plans by considering client requirements, projected unscheduled repairs, available components, technician expertise, and working hours to enhance customer satisfaction and operational efficiency.
  • Liaise with clients as necessary for maintenance updates, including schedule modifications, billing inquiries, or to address service concerns.
  • Ensure that all rental units are serviced and ready for client use.
  • Confirm the availability of parts for planned maintenance.
  • Hold suppliers accountable for quality and adherence to timelines for external services.
  • Deliver exceptional customer service, ensuring client satisfaction and fostering repeat business.
  • Maintain productivity in the service department by optimizing workflow.
  • Collaborate with billing clerks as required.
  • Undertake additional projects and tasks as directed by management.

Qualifications:

  • Minimum of 2 years of experience in customer service is required.
  • At least 1 year of hands-on mechanical experience is necessary.
  • Preferred: 2 years of supervisory experience.
  • Preferred: 2 years of experience in service department administration.
  • High School diploma or equivalent is required.
  • Preferred: Associate's Degree, Technical School Degree, or Bachelor's Degree.
  • ASE certification is preferred.
  • Prior experience with service scheduling and diagnostic software is preferred.
  • The candidate must be able to understand and comply with specific instructions, guidelines, and regulations established by management.
  • The candidate must adhere to all safety and maintenance policies, including the correct use of tools, personal protective equipment, and best safety practices.
  • Regular and predictable attendance is a fundamental requirement of the role.
  • Willingness to travel as necessary and work the required schedule is essential.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended periods.
  • The associate is required to use their hands on a routine basis to grasp, reach, touch, handle, feel, and/or operate required tools or controls.
  • The associate must be able to work safely at heights using applicable ladders and elevated platforms.
  • The associate must be able to work safely in all weather conditions.
  • Given the frequent movement of large vehicles through the workplace, the associate must be able to see and hear to navigate the work environment safely.
  • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Fleet Jobs is an Equal Opportunity Employer.

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