Guest Services Representative
3 weeks ago
The Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Key Responsibilities- Provide attentive, courteous, and efficient service to all guests
- Maximize room revenue and occupancy
- Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
- Answer guest inquiries about hotel services, facilities, and hours of operation
- Follow all cash handling and credit policies
- Be aware of all rates, packages, and special promotions
- Be familiar with hospitality terminology
- Have knowledge of emergency procedures and assist as needed
- College coursework in a related field is helpful
- Experience in a hotel or related field is preferred
- High school diploma or equivalent is required
- Computer experience is required
- Customer service experience is preferred
Flexible and long hours may be required. Light work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand during entire shift.
About Wyndham Hotels & ResortsWyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.
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