Guest Services Representative

3 weeks ago


Houston, Texas, United States Wyndham Hotels & Resorts Full time
Job Summary

The Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities
  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Follow all cash handling and credit policies
  • Be aware of all rates, packages, and special promotions
  • Be familiar with hospitality terminology
  • Have knowledge of emergency procedures and assist as needed
Requirements
  • College coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • High school diploma or equivalent is required
  • Computer experience is required
  • Customer service experience is preferred
Working Conditions

Flexible and long hours may be required. Light work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand during entire shift.

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.


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