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Gaming Industry Support Professional

2 months ago

Las Vegas, Nevada, United States Fusion HCR Full time
Job Summary

Fusion HCR is seeking a highly skilled and experienced Application Support Specialist to join our team. As a key member of our technical support team, you will be responsible for ensuring the stability, functionality, and optimal performance of our gaming industry applications.

Key Responsibilities
  • Provide advanced technical support for a wide range of systems and technologies, with a focus on Aristocrat products.
  • Serve as a subject matter expert for Aristocrat applications, providing guidance and expertise to other team members.
  • Collaborate with internal stakeholders and external vendors to troubleshoot and resolve complex technical issues.
  • Monitor application performance and identify opportunities for optimization and improvement.
  • Develop and maintain documentation, including knowledge base articles and standard operating procedures.
  • Participate in the planning and implementation of new applications and system enhancements.
  • Mentor junior team members and provide training as needed.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • Minimum of 5 years of experience in application support, with a focus on gaming or casino industry applications.
  • High-level understanding of systems and technologies, with the ability to quickly learn and adapt to new technologies.
  • Extensive experience supporting Aristocrat products, including but not limited to Oasis 360, nLive, and Player Experience.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Flexibility to work outside of regular business hours as needed.
Preferred Qualifications
  • Experience with other gaming industry applications and systems.
  • Industry certifications such as ITIL Foundation or HDI Support Center Analyst.
  • Familiarity with ITIL best practices for incident, problem, and change management.
  • Knowledge of SQL and database management concepts.