Service Coordinator

1 week ago


Springfield, Virginia, United States Fidelity Power Systems Full time
Customer Service Representative/Dispatcher

Fidelity Power Systems, a leading provider of commercial, industrial, and residential emergency power systems, is seeking a skilled Customer Service Representative/Dispatcher to join our Springfield, VA team.

Key Responsibilities:

  • Answer inbound and service calls, greeting customers courteously and determining their needs.
  • Dispatch technicians after assessing service call requirements.
  • Manage the schedule for service technicians in the Springfield office and maintain constant communication throughout the day.
  • Gather and verify accurate customer and equipment information for service work orders.
  • Maintain customer files and demonstrate a positive attitude and high level of personal credibility and integrity.
  • Participate in meetings, trainings, and activities as required.

About Fidelity Power Systems:

We offer a range of emergency power systems, including standby generators, paralleling switch gear, and automatic transfer switches. Our team is dedicated to providing exceptional customer service and support.



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