Service Coordinator
1 week ago
Fidelity Power Systems, a leading provider of commercial, industrial, and residential emergency power systems, is seeking a skilled Customer Service Representative/Dispatcher to join our Springfield, VA team.
Key Responsibilities:
- Answer inbound and service calls, greeting customers courteously and determining their needs.
- Dispatch technicians after assessing service call requirements.
- Manage the schedule for service technicians in the Springfield office and maintain constant communication throughout the day.
- Gather and verify accurate customer and equipment information for service work orders.
- Maintain customer files and demonstrate a positive attitude and high level of personal credibility and integrity.
- Participate in meetings, trainings, and activities as required.
About Fidelity Power Systems:
We offer a range of emergency power systems, including standby generators, paralleling switch gear, and automatic transfer switches. Our team is dedicated to providing exceptional customer service and support.
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