Service Coordinator

1 week ago


Springfield, Virginia, United States Fidelity Power Systems Full time
Customer Service Representative/Dispatcher

Fidelity Power Systems, a leading provider of commercial, industrial, and residential emergency power systems, is seeking a skilled Customer Service Representative/Dispatcher to join our Springfield, VA team.

Key Responsibilities:
  • Provide exceptional customer service by answering inbound calls, greeting customers courteously, and determining their needs.
  • Dispatch technicians to service calls, ensuring timely and efficient resolution of customer issues.
  • Manage the schedule for service technicians, maintaining effective communication throughout the day.
  • Collect and verify accurate customer and equipment information, including details about the service request.
  • Maintain accurate customer files and demonstrate a high level of personal credibility and integrity.
  • Participate in meetings, trainings, and activities as required to ensure seamless service delivery.

Fidelity Power Systems offers a dynamic work environment and opportunities for growth and development. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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