Customer Service Representative

4 weeks ago


Salt Lake, Utah, United States Wintrust Financial Full time
About Us

At Wintrust Financial, we pride ourselves on being a leader in serving unique communities and individuals from all walks of life. Our commitment to diversity and inclusion is reflected in the communities we serve, the people we employ, and the organizations we work with.

Job Summary

We are seeking a highly motivated and customer-focused Contact Center Representative to join our team at Veterans First Mortgage. As a key member of our loan center, you will play a vital role in providing exceptional customer service to our borrowers and ensuring a seamless loan process.

Key Responsibilities
  • Respond to prospective borrowers' online inquiries and provide accurate information about our mortgage products and services.
  • Nurture past clients and advance potential borrowers to licensed loan officers.
  • Gain a deep understanding of clients' mortgage needs and verify submitted information.
  • Enter client information into our CRM system and navigate it promptly.
Requirements
  • Strong interpersonal, oral, and written communication skills.
  • Ability to multitask, enter data accurately, and navigate CRM systems.
  • Goal-oriented and motivated to advance within the company.
  • Previous call center experience preferred but not required.
What We Offer
  • Competitive pay and benefits, including medical, dental, vision, life insurance, and a 401(k) plan with a company match.
  • Generous paid time off and flexible work hours.
  • Opportunities to grow and develop in your career.
  • A promote-from-within culture.
Why Choose Us?

At Veterans First Mortgage, we value our employees and offer a supportive and inclusive work environment. We are committed to making a difference in the lives of our borrowers and the communities we serve.



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