**Senior Manager, Pre-Owned Vehicle Operations**

5 days ago


Palo Alto, California, United States Rivian Full time

About Rivian

Rivian is a pioneering electric vehicle manufacturer dedicated to creating sustainable and adventurous transportation solutions. Our mission is to empower individuals to explore the world while minimizing their environmental footprint.

Role Summary

The Senior Manager, Pre-Owned Vehicle Operations will lead Rivian's pre-owned vehicle operations, overseeing the inspection, certification, refurbishment, and resale of pre-owned Rivian vehicles. This role demands a strategic leader with a deep understanding of automotive operations, including extensive experience in inventory management and refurbishment processes.

Key Responsibilities

  • Develop and implement strategic initiatives to enhance the efficiency and profitability of Rivian's pre-owned vehicle operations.
  • Oversee the daily operations related to inventory management, vehicle refurbishment, and certification processes, ensuring adherence to quality standards and operational excellence.
  • Lead, mentor, and manage a team of professionals, setting clear performance goals, conducting regular reviews, and fostering a positive and productive work environment.
  • Identify opportunities for process improvements in pre-owned operations, implementing best practices to streamline workflows and boost operational performance.
  • Enhance customer satisfaction by ensuring high standards of vehicle quality and addressing any issues or concerns related to pre-owned vehicle sales and service.
  • Collaborate with Sales, Service, Supply Chain, and other departments to ensure cohesive operations and effective communication across the organization.
  • Monitor key performance indicators (KPIs), analyze operational data, and produce comprehensive reports to support strategic decision-making and performance evaluation.
  • Ensure that all operations comply with legal regulations, industry standards, and Rivian's internal policies.

Requirements

  • Minimum of 7+ years of experience working in an Original Equipment Manufacturer (OEM) environment.
  • 5-10 years of extensive experience in automotive operations, with a strong background in inventory management, refurbishment operations, and a deep understanding of electric vehicles.
  • Bachelor's degree in a relevant field is preferred.
  • Demonstrated ability to communicate effectively at an executive level, with strong presentation and interpersonal skills.
  • Relevant automotive industry certifications (e.g., Automotive Service Excellence (ASE)) are advantageous.
  • Familiarity with advanced automotive technologies and digital tools related to vehicle management and sales is preferred.
  • Proven leadership and team management abilities.
  • Exceptional executive-level communication and presentation skills.
  • Advanced problem-solving and strategic thinking capabilities.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Effective cross-functional collaboration and relationship-building skills.


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