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Patient Services Representative
2 months ago
About the Role:
The Community Health Center is seeking a highly skilled and compassionate Patient Services Associate to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients, visitors, and callers, while ensuring the smooth operation of our reception area.
Key Responsibilities:
- Provide exceptional customer service to all patients, visitors, and callers, ensuring a safe, efficient, and comfortable atmosphere in the reception area.
- Greet patients and assist them as appropriate, reviewing schedules daily to ensure accuracy and fill appointment opportunities.
- Schedule and reschedule appointments in accordance with scheduling guidelines, collect, verify, update, and document patient demographics, insurance information, and forms.
- Reconcile patient visits daily, verify active insurance coverage and status, and update information as necessary.
- Collect patient payments, balances, and copays, assist patients with payment plans/sliding fee applications, and complete end-of-day reporting to ensure records balance.
- Answer, screen, and direct incoming telephone calls, document as needed in the electronic health record (EHR) system, and ensure forms are completed and accurate.
- Maintain patient confidentiality consistently, escalate concerns to site leads/Operations Manager, and offer suggestions for improvement.
- Support manager in monitoring inventory of supplies for the office, meet and exceed assigned individual and departmental goals, and perform other duties and projects as assigned.
Requirements:
- Associates degree, medical office or medical assistant degree required.
- Bilingual skills, Spanish speaking, required.
- Exceptional customer service skills, excellent verbal and written communication skills, and proven ability to multi-task.
- Problem-solving and critical thinking skills, excellent organizational skills, and healthcare experience in Medical, Dental, or Behavioral Health preferred.
- Experience with Microsoft PowerPoint, Excel, Word preferred.
Benefits:
- Medical plans with Health Spending and Flexible Spending Accounts.
- Dental and Vision Plans.
- Wellness Incentive Program.
- Life and Disability Insurance.
- 403(b) plan with a discretionary company match after 1 year of employment.
- Paid time off, Paid Parental Leave, Paid holidays, Employee Assistance Programs.
- Tuition Reimbursement.
