Client Service Representative
3 hours ago
We are seeking a compassionate and skilled Client Service Representative to join our team at Prospect Veterinary Hospital in Prospect, CT.
Job Summary:The Client Service Representative will be responsible for providing exceptional customer service to our clients, answering phone calls, and handling medical records entries accurately. The ideal candidate will have previous experience working in a busy office environment and be a team player with a passion for animals.
Responsibilities:- Answer telephone calls quickly and efficiently in a professional and friendly manner
- Warmly greet clients and prepare patient files
- Receive and relay client correspondence and updates client financial records
- Answer client inquiries about basic animal care questions and routine procedures
- Educate clients on over-the-counter products such as flea and tick preventions
- Admit patients and handle medical records entries accurately
- Prepare client invoices for services performed
- Handle payment transactions
- Receive and relay telephone, fax, and email messages accurately and promptly
We offer a comprehensive benefits package, including great pay, competitive medical, dental, and vision insurance coverage, 401K with 100% company match, and a generous paid time off policy.
Requirements:- High school diploma or equivalent
- Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
- Significant experience with basic office functions in a busy office environment
- Must be a team player and have compassion for pets and their people
Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners.
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