Operations Account Manager

2 weeks ago

Denver, Colorado, United States VORTO Full time
About Vorto

Vorto is a pioneering company dedicated to revolutionizing supply chains through cutting-edge AI technology. Our mission is to increase sustainability and create jobs by making supply chains more efficient across the entire value chain.

We operate in a fast-paced and dynamic environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success.

Our products have been developed by a world-class engineering team that simplifies complex business problems to a degree where adoption is effortless.

We encourage you to visit our careers page and read this blog post to learn more about our culture.

We are backed by Golden Gate Capital, a Tier 1 private equity firm based in San Francisco, CA. Golden Gate has a diverse portfolio of companies with over $19 billion in committed capital.

About the Role

We are seeking an Operations Account Manager to join our team and facilitate a digital revolution in the B2B supply chain. As an Operations Account Manager, you will work with our operations and engineering teams to foster customer relationships through feature development, customer, and customer-vendor onboardings, account management, and support the customers' operations.

Key Responsibilities:
  • Support one or multiple SaaS Customers with a focus on their operational success
  • Provides strategy and a playbook for the team that aligns with overall company vision and objectives
  • Leads the change management and adoption cycle of users which includes the delivery and articulation of Vorto's value proposition to various customer stakeholders
  • Trains and onboards users across a customer's supply chain and logistics network
  • Provides support to the customer, including development of support automation tools
  • Understand and sell solutions aligned to customers' unique problems and strategic objectives
  • Identify new opportunities to drive innovation to the market and strategize development ideas to address these opportunities
  • Liaise between customer users and Vorto's Product team for evaluation of new features
  • Maintains relationships with customer stakeholders, including buyers, influencers, users, and their vendors
  • Immerses yourself in the business & company strategy to understand our biggest opportunities for growth
Requirements:
  • 3+ years of experience with Customer Change Management/ Customer Service Required
  • Proven ability to work cross functionally across customers' operations, IT, supply chain, logistics and finance departments while supporting customer adoption
  • Prior SaaS experience preferred
  • Proven track record of exceeding annual targets and KPIs
  • Experience building networks and relationships at all levels of an organization (internal & external)
  • Understanding of service-focused operations teams that support a group of customers whose operations are 24/7/365
  • Proficiency in Microsoft Office (outlook, excel, word)
  • Demonstrate a strong sense of urgency in all projects and an ability to prioritize and re-prioritize as necessary.
  • Ability to multi-task projects and required tasks in an organized fashion
  • Ability to work in a team environment as well as self-motivated in individual projects
  • Ability to communicate both verbally and written to all levels of the organization
  • Ability to travel up to 50%
  • Prior experience in oil and gas industry preferred
Compensation and Benefits:

We offer a competitive compensation package, including a salary range of $98-115k, as well as numerous additional perks, including:

  • Competitive compensation package
  • Paid Time Off and Holidays
  • Health, Dental and Vision Insurance
  • 401(k) retirement plan with company match
  • Flex and Health Savings Plans
  • Company-paid life and short-term disability insurance
  • Company-paid parking or RTD pass
  • Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
  • Tuition Assistance
  • Employee Assistance Program (EAP)
  • Free or discounted legal program
  • Product & Services Discount Program
  • Modern office space in downtown Denver with daily coffee, tea, & drinks
  • We supply the industry's best hardware and productivity software

Vorto is an Equal Opportunity Employer.

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