Customer Service Representative with Sales Focus
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative with a sales focus. As a key member of our organization, you will be responsible for delivering exceptional customer service while driving sales and revenue growth.
Key Responsibilities:- Interact with customers via phone, email, chat, and other digital channels in a friendly, professional, and helpful manner.
- Promote products and services, identify upselling opportunities, and meet or exceed sales targets.
- Resolve customer inquiries, complaints, and issues promptly and effectively.
- Maintain a strong understanding of our product offerings to provide accurate information and recommendations to customers.
- Accurately document customer interactions and maintain records of sales, inquiries, and issues.
- Collaborate with colleagues to achieve team goals, share insights, and provide assistance when necessary.
- Ensure that all interactions and sales adhere to company policies and industry regulations.
- High school diploma or equivalent (Associate or Bachelor's degree a plus).
- Previous experience in customer service and sales is preferred but not required.
- Excellent communication and interpersonal skills.
- Ability to work independently and be self-motivated.
- Basic computer skills and familiarity with CRM software (training will be provided).
- Reliable high-speed internet connection and a quiet workspace.
- Competitive compensation package with commission, weekly bonuses, and monthly residuals.
- Flexible 1099 work hours and a work-from-home arrangement.
- Ongoing training and professional development opportunities.
- Leadership opportunities available to those who qualify.
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