Automotive Sales and Service Representative

1 day ago

Rogers, Arkansas, United States Sun Auto Tire and Service Full time

Overview:

Sun Auto Tire & Service is a leading provider of tire and automotive services, with a strong presence in Missouri, Illinois, Kentucky, and NW Arkansas. We are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team at our Rogars, AR store.

The Sales and Service Advisor will be responsible for promoting and selling all products and services offered by the company, while adhering to our store standards and expectations. This role requires a strong understanding of our products and services, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
  • Listen to and thoroughly document customers' concerns, inspect vehicles, and refer to service history to accurately identify and verify customers' service needs.
  • Recommend services according to appropriate level of knowledge, clearly communicate any additional recommendations from the Automotive Technician to the customer, and properly document all recommendations in the customer file.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes that include cost and time of completion for the services approved by the customer, and provide updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.

Requirements:

  • Possess a current, valid driver's license.
  • High school diploma or equivalent.
  • Prior experience as a Service Advisor is helpful, but not required.
  • Minimum of 3 years of work experience in sales, customer service, or an automotive-related field.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Ability to work a minimum of five days, including weekends.

Benefits:

  • Competitive weekly pay.
  • Tuition reimbursement, up to $3,000 annually.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

Equal Employment Opportunity:

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

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