Logistics Operations Manager
3 weeks ago
We are seeking a skilled Logistics Operations Manager to join our team at MDI. This role will be responsible for developing and implementing strategies to maximize traffic income from our private fleet, for-hire, brokerage authority, and Dedicated Carrier Services.
Key Responsibilities- Develop and execute plans to maximize logistics income.
- Develop and maintain client relationships by utilizing our services to transport customers' freight.
- Cultivate new sales leads to establish business.
- Generate sales funnels for our logistics services and negotiate related conditions, rates, and services.
- Develop and establish quotes for current and prospective customers.
- Update and maintain our Logistics Management System to support departmental functioning.
- Perform analytical and logistics planning activities to optimize efficiency and financial performance.
- Proactively identify problems and implement effective solutions to achieve short-term and long-term performance.
- Provide follow-up for improved customer satisfaction with clients as needed.
- Apply negotiating and problem-solving skills to develop win-win situations and facilitate long-term client relationships.
- Responsible for achieving departmental objectives that support financial and service performance through interrelationship with other business units.
- Establish and achieve KPIs that support departmental and company profitability.
- Oversee billing and billing close-out to ensure detention and accessorial charges are billed.
- Oversee account receivables to ensure payment terms are met according to established contracts.
- Negotiate and procure Power-only carrier solutions to supplement private fleet needs.
- Seek and establish freight opportunities for alternative locations within our growing network.
- Partner and collaborate with various departments to establish and accomplish strategic goals and objectives.
- Oversee and manage dedicated carrier operations to support all logistics needs.
- Bachelor's degree in business or related field, and a minimum of 3 years' experience in the transportation/logistics industry.
- Effective communication, analytical, negotiation, and interpersonal skills.
- Strong working knowledge of TMS and routing systems.
- Exceptional customer service skills with ability to negotiate rates, sell services, and build professional relationships.
- Manages 10+ employees.
- Manages 2 dedicated carrier operations consisting of 35+ drivers.
MDI is a leading transportation and logistics company with a strong presence in the industry. We are committed to providing exceptional service and value to our customers.
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