Business Support Associate

3 weeks ago


Hickory, North Carolina, United States Seneca Resources Full time
About the Role

We are seeking a highly organized and customer-focused Support Operations Specialist to join our team at Seneca Resources.

This is an exciting opportunity for someone who enjoys problem-solving, multitasking, and delivering exceptional customer service.

As a Support Operations Specialist, you will be the primary point of contact for our customers and technicians on support tickets.

You will work on move-add-changes, troubleshooting, and break-fix tickets nationwide, scheduling technicians, delivering red carpet service to clients, and resolving issues in the field in a timely manner.

Our client is a leading provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.

The ideal candidate will have an associate degree or equivalent work experience, with preferred technical knowledge of networking, access control, CCTV, low voltage cabling, wireless networks, AV systems, and intrusion detection systems.

Key Responsibilities
  1. Coordinate and communicate between clients and technicians to ensure support services are scheduled and closed in a timely manner.
  2. Prioritize client satisfaction and deliver superior customer service.
  3. Provide estimates for small to medium-sized projects and manage activities between field technicians, on-site contacts, and clients.
  4. Work effectively with other parts of the organization to address and resolve customer issues.
  5. Update and maintain CRM/project management software with project status updates.

At Seneca Resources, we value diversity and individual contributions and offer a supportive environment, competitive compensation, extensive professional training, and excellent opportunities for career advancement.

We are an Equal Opportunity Employer and look for only the best and brightest to join our team.



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