Restaurant Operations Manager

3 weeks ago


Hickory, North Carolina, United States Hangry Joe's Hot Chicken Full time

Restaurant Manager Job Description

Hangry Joe's Hot Chicken is seeking a skilled Restaurant Manager to oversee the daily operations of our restaurant. As a Restaurant Manager, you will be responsible for ensuring exceptional guest experiences, managing staff, and maintaining high-quality food and service standards.

Key Responsibilities:

  • Manage and oversee the entire restaurant operation, including food preparation, service, and customer satisfaction.
  • Deliver exceptional guest services, ensuring every guest has a wonderful experience.
  • Plan and develop the overall restaurant marketing strategy to attract and retain customers.
  • Respond efficiently to customer questions and complaints, resolving issues promptly and professionally.
  • Organize and supervise shifts, ensuring adequate staffing and coverage.
  • Manage and lead staff, providing training and development opportunities to enhance their skills and performance.
  • Hire new employees and terminate employees when necessary, following company policies and procedures.
  • Train and evaluate staff performance, providing constructive feedback and coaching to improve their skills and productivity.
  • Manage food cost, forecast requirements, and maintain inventory, ensuring efficient use of resources and minimizing waste.
  • Manage restaurant supplies, including smallwares, and control costs to minimize waste and optimize profitability.
  • Create and nurture a positive working environment, promoting a culture of excellence and customer satisfaction.
  • Implement innovative strategies to improve productivity, sales, and food quality, driving business growth and success.

Requirements:

  • Ideally, 5+ years of experience in restaurant management or a similar role.
  • Ideally, 5+ years of experience in customer service management.
  • Computer literacy and familiarity with restaurant management software.
  • Strong leadership, motivational, and people skills, with the ability to inspire and motivate staff.
  • Good financial management skills, with the ability to control costs and optimize profitability.
  • Critical thinker and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Team player with excellent interpersonal and communication skills, with the ability to work effectively with staff, customers, and vendors.
  • Good time-management skills, with the ability to prioritize tasks and meet deadlines.


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