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Assistant Store Manager I
2 months ago
We are seeking a highly skilled and experienced Assistant Store Manager I to join our team at Tapestry, Inc. As a key member of our store leadership team, you will be responsible for driving sales growth, delivering exceptional customer service, and leading a high-performing team of sales associates.
Key Responsibilities- Sales and Service: Develop and execute sales strategies to drive revenue growth and achieve sales targets. Provide exceptional customer service, ensuring that every customer has a positive and memorable experience.
- Team Leadership: Lead, motivate, and develop a high-performing team of sales associates, providing coaching, training, and feedback to ensure they have the skills and knowledge needed to succeed.
- Operations: Oversee daily store operations, including inventory management, visual merchandising, and loss prevention. Ensure that the store is always well-organized, clean, and visually appealing.
- Business Planning: Collaborate with the Store Manager to develop and implement business plans, including sales forecasts, inventory management, and visual merchandising strategies.
- Customer Focus: Develop and maintain strong relationships with customers, understanding their needs and preferences, and providing personalized service to drive loyalty and repeat business.
- Communication: Communicate effectively with the Store Manager, District Manager, and other stakeholders to ensure seamless execution of business plans and strategies.
- Experience: 1-3 years of previous management experience in a luxury retail service environment, preferably in a similar role.
- Education: High school diploma or equivalent; college degree preferred.
- Technical Skills: Proficient with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook). Experience using retail systems, such as labor management, inventory systems, sales reporting, etc.
- Physical Demands: Ability to execute at a fast pace, communicate effectively with customers and team, and maneuver the sales floor, sales shelves, and stock room. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
- Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays, high retail traffic and sales days.
- Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people up, down, and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
- Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments, and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks.
- Perseverance: Pursues everything with energy, drive, and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air.
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue.
- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others.
