Store Operations Manager

3 weeks ago


San Jose, California, United States O'Reilly Auto Parts Full time

As a Store Operations Manager at O'Reilly Auto Parts, you will play a critical role in supporting the Store Manager in areas of sales, customer service, and store appearance. This position will manage the store during the Store Manager's absence and/or when working opposing shifts. You will lead the store team members in servicing customers and ensure excellent customer service levels on the retail showroom.

Key responsibilities include:

  • Leading the store team members in providing excellent customer service to retail and professional customers.
  • Supervising the customer service levels on the retail showroom to include team member execution on customer service programs.
  • Working with the store manager to ensure the retail sales counter is adequately staffed during peak retail business hours.
  • Assisting the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members are staying current on their individual training.
  • Ensuring all merchandise, including core charges and warranties, are invoiced before product leaves the store.
  • Performing all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, and ensuring all night security lights are on.

O'Reilly Auto Parts offers a competitive total compensation package, including competitive wages, paid time off, stock purchase plan, 401k with employer contributions starting day one, medical, dental, and vision insurance with optional flexible spending account, team member health/wellbeing programs, tuition educational assistance programs, and opportunities for career growth.



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