Volunteer Ambassador

10 hours ago


Minneapolis, Minnesota, United States Second Harvest Heartland Full time
Job Description

As a Volunteer Ambassador at Second Harvest Heartland, you will be the public face of our organization, responsible for creating a best-in-class volunteer experience. You will greet and orient volunteers, facilitate a positive and flexible environment, and communicate the Second Harvest Heartland story and mission to volunteer groups.

Key Responsibilities:

  • Facilitate a best-in-class volunteer experience by upholding a high standard of customer service.
  • Greet individual and group volunteers, helping create a great first impression as they prepare for their volunteer shift.
  • Address a fluid environment in a positive, highly flexible, solutions-oriented manner.
  • Improvise in response to the unpredictable nature of a volunteer workforce.
  • Speak in front of large groups of volunteers daily.
  • Communicate the Second Harvest Heartland story, mission, and impact to volunteer groups during each shift.
  • Adjust talking points and key messages accordingly as directed by other internal teams such as operations, communications or development.
  • Utilize digital content to enhance the volunteer experience during each shift.
  • Solicit financial donations and repeat visits from volunteers at the end of their shift.
  • Orient and train volunteers on packing food product, including food & physical safety and quality procedures.
  • Participate in daily team meetings, team trainings, and all-staff events.
  • Effectively utilize the volunteer management database system as a core business tool.
  • Collaborate daily with other SHH teams.

Requirements:

  • Minimum of high school diploma or equivalent; preference given for some post-secondary education
  • Strong public speaking abilities and outgoing personality important
  • High degree of cultural competency
  • Flexibility, adaptability, and problem-solving abilities
  • Previous work experience in customer service, hospitality or retail environment
  • Ability to operate a forklift and/or hand jack preferred, but not required. Training will be provided.

Benefits:

  • 9 paid holidays each calendar year, plus 4 extra well-being days, up to 160 hours of paid time off per calendar year, with the option to carry over up to 20 hours to the following calendar year, volunteer time off to serve community each calendar year, up to 12 weeks paid parental leave for birth and non-birth parents, and more

Second Harvest Heartland believes no one should ever go hungry, as our region produces more than enough food for everyone. Helping hungry neighbors find their next meal—so they can thrive at work, in the classroom and in their communities—is what drives Second Harvest Heartland, its partners and supporters. Beyond feeding hungry neighbors, Second Harvest Heartland believes in the importance of our work to help sustain our environment.


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