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Service Desk Technician

1 month ago

Virginia Beach, Virginia, United States Leidos Full time

Job Summary:

Leidos is seeking an experienced Service Desk Technician to join our team in Norfolk, VA. As a key member of our technical support team, you will be responsible for providing timely and effective support to our clients.

Key Responsibilities:

  • Use automated information systems to analyze routine incoming requests and prioritize tasks for proper action.
  • Resolve problems independently or collaborate with team members to resolve issues.
  • Support users by fulfilling individual requests for information and/or training in the utilization of various databases.
  • Instruct users in the use of PCs and networks.
  • Demonstrate critical thinking skills to quickly understand complex systems.
  • Work on multiple tasks simultaneously in a high-pressure environment.
  • Interact with individuals on all organizational levels.
  • Develop and strengthen peer mentoring skills.
  • Demonstrate excellent phone and email support with effective verbal and written communication skills.

Requirements:

  • High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education.
  • Minimum of 6 months of tenure with the NMCI Service Desk.
  • 8570 certification - CompTIA Security +CE.
  • Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
  • Ability to attain Flank Speed Tier 1.5 qualification within 30 days.
  • Superior skills in both written and verbal with Microsoft PowerShell.
  • Strong problem-solving skills.
  • Advanced knowledge of computer and networking technology.
  • Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
  • Understands NMCI internal structure, processes, and tools.
  • Proficient with HPSM ticketing and Knowledge Management System.
  • Must have a current Secret Clearance, US Citizenship is required.
  • Able to work assigned shifts as needed, including overnights and weekends.

Preferred Qualifications:

  • Candidates with a Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience.
  • Candidates with fewer than 4 attendance occurrences in a rolling 90-day period.
  • Candidates with strong metrics in PAR and AHT.
  • Proactive learner who takes ownership of their own growth and career development.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.