**Branch Manager

1 week ago


Washington, United States Flow Control Group Full time

About Us:

Furrow Pump is a leading distributor of chemical equipment, custom skid builder, and polymer systems designer serving the Pacific Northwest region. Our team of experts provides comprehensive solutions for chemical handling needs, including packaged systems, products, repair services, and advice.

Job Summary:

The Branch Manager will oversee all work performed in the branches and supervise sales and operations teams, including Outside Sales, Customer Service, Service Department, and Warehouse. This role requires a hands-on approach, with a focus on managing staff, fostering a positive environment, and ensuring customer satisfaction through proper branch operation.

Key Responsibilities:

  • Direct operations management, including sales, distribution operations, customer service, service, and warehouse management.
  • Manage Sales personnel to meet and/or exceed budgetary goals.
  • Monitor supplier performance and metrics.
  • Assist in developing forecasts and business plans.
  • Meet goals and metrics for the area of responsibility.
  • Manage budget and allocate funds appropriately.
  • Provide training, coaching, development, and motivation to branch personnel.
  • Identify areas of improvement and propose corrective actions.
  • Share knowledge with corporate on effective practices, competitive intelligence, and business opportunities.
  • Address customer and employee satisfaction issues promptly.
  • Perform other duties as assigned.

Requirements:

  • Strong leadership and relationship development skills.
  • Team Player / Role Model: Sets a good example of how to do the job; demonstrates personal integrity, responsibility, and accountability.
  • Proficient with Microsoft Office Suite or related software.
  • Excellent verbal and written communication skills.
  • Ability to work independently and under pressure to meet deadlines.
  • Ability to respond effectively to sensitive inquiries or complaints.
  • Goal oriented and self-motivated.

Supervisory Responsibility:

  • This position has direct supervisory responsibilities and serves as a coach and mentor.


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