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AVP Branch Manager
2 months ago
Incorporated in 1834, MEMBERS ONLY is one of America's oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C., and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America's great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards.
The Retail Banking Group is responsible for delivering outstanding service to our clients via our Massachusetts-based branch network, including personal and small business deposit services, as well as portfolio residential lending.
Role: Under the direction of the Vice President of Retail Banking, the Branch Manager is responsible for planning, supervising, and executing the activity of the branch to ensure efficient and effective delivery of exceptional customer service, operational excellence, residential mortgage loan origination, new business acquisition and development, as well as deposit growth and an increase of market share. As team leader, the Branch Manager enthusiastically communicates strategy and utilizes the various resources available to achieve branch goals and objectives.
Responsibilities:
- Deepen and maximize current client relationships in accordance with their financial needs.
- Community involvement and growth of referral network through relationships with external contacts and centers of influence.
- Develop and execute outbound business development strategies aligned with the Bank's business plan.
- Residential mortgage and equity loan origination.
- Integration with internal partners (e.g., Commercial Lending; Specialized Deposit Group; Digital Banking) to drive sales and ensure that all client expectations are met or exceeded.
- Provide ideas and innovation for problem resolution, product and service advancements, and efficiency improvements.
- Execute daily operational processes to ensure adherence to operational requirements; investigate controllable losses.
- Attend mandatory regulatory and compliance training.
- Build a strong branch team and maximize performance through constructive coaching and feedback.
- Recruit, develop, and retain highly effective teams through ongoing bench building activities as well as consistent coaching and development sessions.
- Ensure that the branch adheres to the network standard of outstanding customer experience through consistent observation of customer interactions and coaching of the branch team.
- Evaluate subordinate job performance; write and conduct performance evaluations; make recommendations for salary increases based on performance. Recommend training programs for staff development. Act as an advisor in helping team members to develop actionable and achievable career development goals.
- Bachelor's degree or similar years of experience in banking or a related field.
- 3 years of management experience.
- 1 year of residential first purchase mortgage origination and home equity lending experience preferred.
- Basic computer skills - familiarity with Google GSuite preferred.
- Ability to develop, articulate, and execute a business plan.
- Advanced customer service skills.
- Ability to motivate and coach a team of people to a high level of performance.
- Creative problem solving that maintains the regulatory and ethical standards of the bank.
As a family-run company, we offer an excellent benefits package. Hingham is one of the most profitable banks in the country and our profit-sharing program offers all employees the opportunity to participate in this success.
Health Care Plan (Medical, Dental)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources (Gym Membership).
