Resident Occupancy Coordinator

4 days ago


Schenectady, New York, United States The Community Builders, Inc. Full time
Job Title: Resident Occupancy Specialist

We are seeking a highly skilled and customer-focused Resident Occupancy Specialist to join our team at The Community Builders, Inc. This role is responsible for providing exceptional customer service to residents, guests, and team members at our property site.

Key Responsibilities:
  • Provide a superior level of customer service to residents, guests, and team members
  • Show and lease apartments, assist with the moving process, and provide administrative support to the Community and/or Services Maintenance Manager
  • Develop relationships with residents to understand their needs and aspirations and develop trust
  • Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service
  • Process applications for approval and follow up with applicants
  • Pre-qualify prospects in accordance with company procedures and housing requirements
  • Conduct service inspections with the Service Management team to ensure apartments are in move-in condition
  • Facilitate and attend community engagement activities with residents, as directed by the Community Manager
  • Manage rental payment process
  • Prepare recertification and lease renewals, and enter data into tracking system
Requirements:
  • High school graduate or GED equivalent
  • Customer service experience in Property/Hotel/Retail, Sales 1+ year
  • Experience and proficiency of Microsoft Office
  • Industry software such as Yardi a plus
Benefits:
  • Medical, dental, and vision insurance
  • 12 Paid Holidays & tenure-based PTO accruals
  • Employer contributions to Health Savings Accounts
  • Company paid Life & Disability Insurance
  • 403(b) retirement plan with company match
  • Tax-advantage accounts: commuter/parking, medical & dependent care FSA
  • Hospital & Critical Illness Insurance
  • Confidential, 24/7 Employee Assistance Program

The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.



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