Customer Service Specialist

2 days ago


Lancaster, Pennsylvania, United States Lancaster General Full time
Job Summary

This part-time position is responsible for assisting the supervisor/manager in daily operations of the Patient Access department. The ideal candidate will have excellent customer service skills, be able to work independently, and have a strong attention to detail.

Key Responsibilities
  • Provide exceptional customer service to patients and families
  • Assist with employee training and development
  • Perform quality assurance checks to ensure accuracy and compliance
  • Act as a first line resource for staff and resolve complex registration issues
  • Assist with daily operations, including scheduling and insurance verification
Requirements
  • High school diploma or equivalent required
  • One year of experience in a customer service or administrative role
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
Preferred Qualifications
  • One year of experience in a healthcare setting
  • Knowledge of Epic or other electronic medical records systems
Benefits
  • 100% tuition assistance at The Pennsylvania College of Health Sciences
  • Paid time off and holidays
  • Shift, weekend, and on-call differentials
  • Health, dental, and vision coverage
  • Short-term and long-term disability
  • Retirement savings account with company matching
  • Child care subsidies
  • Onsite gym and fitness classes


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