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Client Service Representative

2 months ago


Katy, Texas, United States Kirsten and Associates Full time
Job Overview

This is a remote position with a leading home improvement retailer.

About the Company

The company is the world's largest home improvement retailer, with nearly 400,000 associates and over 2,200 stores in the U.S., Canada, and Mexico.

Key Responsibilities
  • Provide exceptional customer service and support via phone, email, and chat
  • Assist customers with product questions and resolve issues in a timely manner
  • Place new orders and handle existing orders, including returns and replacements
  • Provide store-specific support and contact vendors for shipping information
Requirements
  • Displays patience, empathy, and a unique ability to manage stress
  • Provides knowledgeable, friendly, and eloquent customer service
  • Experience working with customers to identify the best solution
Benefits

Affordable PPO healthcare and dental options available