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Customer Service Representative
2 months ago
Infinite Electronics, Inc. is seeking a highly motivated and customer-focused individual to join our Customer Success Center as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service through every call, chat, and email interaction.
Key Responsibilities:
- Handle a high volume of customer inquiries and resolve issues in a timely and professional manner.
- Build strong relationships with customers by identifying their needs and providing solutions with empathy and a customer-centric attitude.
- Collaborate with internal teams to ensure accurate and up-to-date information is provided to customers.
- Meet daily qualitative and quantitative targets for customer satisfaction, productivity, and quality.
Requirements:
- 1-2 years of experience in a high-paced customer-facing sales or service environment.
- Strong communication and interpersonal skills, with the ability to work in a team environment.
- Proficiency in Microsoft Office and ability to learn new systems and technologies quickly.
- High School Diploma required, with a college degree preferred.
What We Offer:
- A dynamic and fast-paced work environment with opportunities for growth and development.
- A competitive salary and benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Opportunities for professional development and training.
Equal Employment Opportunity:
Infinite Electronics, Inc. is an Equal Employment Opportunity and Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.