IT Support Specialist

2 days ago


Albuquerque, New Mexico, United States ECS Federal Full time
Service Desk Technician Role

The Service Desk Technician plays a vital role in the ITIL Service Operation stage, specifically within the Incident Management and Request Fulfillment processes. They serve as the single point of contact for users, addressing their technical issues and providing timely resolutions.

Key Responsibilities:
  • Respond to and resolve technical issues in a timely and professional manner
  • Provide technical support and guidance to users
  • Collaborate with internal teams to resolve complex issues
  • Document and track incidents and requests
Requirements:
  • Strong technical skills and knowledge of IT systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong analytical and troubleshooting skills

ECS Federal is a leading provider of IT services, and we are seeking a highly skilled Service Desk Technician to join our team. If you have a passion for technology and a desire to provide exceptional customer service, we encourage you to apply.



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