Resident Experience Specialist BTR

3 days ago

Naples, Florida, United States BH MANAGEMENT SERVICES LLC Full time

About the Role

The Resident Experience Specialist of Build to Rent is a key member of our team, responsible for delivering exceptional customer service to our residents and prospective tenants. This role requires a strong focus on building relationships, resolving issues promptly, and providing professional service to internal and external customers.

Key Responsibilities

  • Provide effective customer service to all prospective tenants, current residents, and property staff by utilizing in-depth knowledge of the community/communities and its functions.
  • Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the community manager – build to rent.
  • Maintains information concerning construction projects, rehab upgrades, amenities, facilities, services, and activities for the community/communities.
  • Inspects all pre-leased homes prior to resident scheduled move in date: coordinate all changes regarding resident move outs.
  • Communicate with residents regarding needs and periodically follow up on completed service requests.
  • General office administrative duties, including answering phones, emails, written correspondence, and managing incoming mail for the community/communities.
  • Assist with leasing job duties, including touring prospective residents and preparation of lease agreements and process the paperwork for the approval of the community manager - BTR, as directed to meet business needs.

Requirements

  • High School Diploma/GED
  • Ability to travel a minimum of 60%
  • Excellent customer service, interpersonal skills, and professional demeanor
  • Basic computer knowledge/office equipment skills
  • Excellent attention to detail, organizational/multi-tasking skills
  • Excellent communication skills
  • Ability to thrive in a fast-paced environment
  • Ability to work with a diverse group of people and customers
  • Demonstrated sales and closing skills
  • A valid driver's license may be required
  • Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.

Work Schedule

Generally 8am-5pm or 9am-6pm, Monday-Friday (will vary based on property needs).

BH Management Services LLC is an Equal Employment Opportunity Employer.

We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH Management Services LLC a better place to work and live.

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