Head of Customer Care

1 week ago


Berkeley, California, United States Valor Compounding Pharmacy Full time
Job Title: Head of Customer Care

Valor Compounding Pharmacy is seeking a highly skilled and experienced Head of Customer Care to join our team. As a key member of our leadership team, you will be responsible for leading our customer care team and ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Lead the customer care team and ensure that they are equipped to provide excellent service to our customers.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with other departments to ensure that customer needs are met and exceeded.
  • Monitor and analyze customer feedback and make recommendations for improvement.
  • Ensure that all customer interactions are handled in a professional and courteous manner.
Requirements:
  • Minimum 15 years of experience as a registered pharmacist.
  • Clear and valid pharmacist license with the California Board of Pharmacy.
  • Proficiency in CA pharmacy law.
  • Shift availability and demonstrated reliability to job attendance required.
  • Preferred experience with The Compounder PK Pharmacy Software.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company.
  • Collaborative and supportive work environment.
  • Professional development and growth opportunities.
About Valor Compounding Pharmacy:

Valor Compounding Pharmacy is a multi-state licensed 503a sterile and non-sterile compounding pharmacy and holds accreditations from NABP and PCAB, and is certified by LegitScripts. We are committed to providing exceptional service and support to our customers and are seeking a highly skilled and experienced Head of Customer Care to join our team.


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