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Head of Customer Care

2 months ago

Berkeley, California, United States Valor Compounding Pharmacy Full time
Job Summary

We are seeking a highly skilled and experienced pharmacist to lead our customer care team at Valor Compounding Pharmacy. As the Head of Customer Care, you will be responsible for ensuring exceptional customer service, compliance with regulatory requirements, and operational excellence in our pharmacy operations.

Key Responsibilities
  • Lead the customer care team to deliver high-quality service to patients and physicians
  • Ensure compliance with all regulatory requirements, including HIPAA and California pharmacy law
  • Develop and implement operational processes to improve efficiency and productivity
  • Collaborate with cross-functional teams to resolve issues and improve customer experience
  • Manage and direct direct reports to achieve team goals and objectives
Requirements
  • 15+ years of experience as a registered pharmacist
  • Clear and valid pharmacist license with the California Board of Pharmacy
  • Proficiency in CA pharmacy law
  • Shift availability and demonstrated reliability to job attendance required
What We Offer
  • Competitive hourly rate of $75-96 per hour
  • Benefits package, including health insurance, 401(k) retirement plan, and paid time off
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment