Customer Care Specialist

1 week ago


Berkeley, California, United States Valor Compounding Pharmacy, Inc. Full time
Job Title: Customer Care Specialist

At Valor Compounding Pharmacy, we are seeking a highly skilled and customer-focused Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our patients and prescribers, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Answer incoming phone calls from patients and prescribers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Provide accurate and timely information to patients and prescribers regarding our products and services.
  • Process new prescriptions, refill requests, and other customer requests in a efficient and accurate manner.
  • Collaborate with our pharmacy team to ensure that customer needs are met and exceeded.
  • Participate in ongoing training and education to stay up-to-date on our products and services.

Requirements:

  • High school diploma or equivalent required.
  • 2-3 years of customer service experience, preferably in a pharmacy setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic math skills and accuracy in data entry.

Why Work at Valor Compounding Pharmacy?

We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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