Restaurant Operations Manager
1 week ago
As a Restaurant Operations Manager, you will lead a dedicated team to deliver exceptional guest experiences while driving profitable sales. You will oversee the entire restaurant operation, ensuring adherence to established standards.
Team Development
Foster a collaborative environment by promoting respect and providing constructive feedback. You will be responsible for hiring, training, and developing team members to meet both guest and business needs. Continuously enhance your own skills while mentoring others, holding yourself and your team accountable for achieving results.
Guest Satisfaction
Place guests at the forefront of your priorities, exemplifying outstanding service. Lead by example to cultivate a sense of urgency in meeting guest needs. Ensure that brand standards are consistently met and empower your team to create solutions that enhance business performance. Complete all necessary training, including safety certifications.
Financial Performance
Drive sales through effective implementation of operational standards and marketing strategies. Manage labor and food costs while ensuring a safe and clean environment for both guests and staff. Analyze the restaurant's performance to identify opportunities for improvement and collaborate with your team to set and achieve targets. Adhere to all company policies and procedures.
Qualifications
- Strong verbal and written communication skills in English
- Proficient in math and financial management
- Experience in restaurant, retail, or supervisory roles
- Minimum age of 18 years (where applicable)
- High school diploma or equivalent
- Basic computer proficiency
- Guest-focused mindset with the ability to anticipate and exceed expectations
- Results-oriented with a commitment to achieving goals
- Strong problem-solving and decision-making abilities
- Effective team-building skills to empower and celebrate team success
- Conflict resolution skills to address issues constructively
- Ability to provide constructive feedback and support team members in their development
Dunkin' Donuts is a globally recognized leader in the baked goods and coffee industry, serving millions of customers daily. With a rich history dating back to 1950, we pride ourselves on our fast-paced, energetic environment where team members interact with loyal customers. Join us in delivering quality products and exceptional service.
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