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Shift Leader

2 months ago

Pooler, Georgia, United States Sterling Restaurants Full time

Job Summary

The Shift Leader is a key member of our Sterling Restaurants team, responsible for ensuring the smooth operation of our Moe's Southwest Grill locations. This includes managing daily operations, overseeing team member development, and optimizing profits through effective use of Sterling Systems.

Key Responsibilities

  • Oversee and manage all areas of the restaurant to ensure guest satisfaction and increased profitability.
  • Ensure 100% guest satisfaction in areas of Quality, Service & Cleanliness.
  • Provide direction to team members regarding operational and procedural issues.
  • Develop all team members by providing ongoing feedback.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of exterior, kitchen, and dining areas.
  • Ensure compliance with Moe's/Sterling Operational Standards.
  • Manage food flow from ordering, receiving, storing, and serving to ensure high-quality product, proper portioning, and low waste.
  • Ensure that proper security procedures are in place to protect guests, employees, and Sterling assets.
  • Ensure a safe guest and working environment to reduce the risk of injury and accidents.

Requirements

  • Previous restaurant experience recommended.
  • Knowledge of computers (MS Word and Excel).
  • Must possess a valid driver's license.
  • Must be eligible to work in The United States.
  • Must agree to a background check.

Personal Qualities

  • Self-discipline, strong initiative, leadership ability, and outgoing personality.
  • Pleasant, polite manner with a neat, clean appearance.
  • An effective motivator.
  • Ability to handle the pressures of simultaneously coordinating a wide range of activities and team members to ensure 100% guest satisfaction.
  • Ability to effectively multi-task.
  • Ability to effectively supervise 15-25 team members to achieve desired goals.

Working Conditions

  • Position requires prolonged standing, bending, stooping, twisting, lifting items and supplies weighing 50 pounds, and repetitive hand and wrist motion.
  • Ability to perform all functions at the restaurant level as well as delivering caterings as needed.
  • Work with hot, cold, and hazardous restaurant equipment. Operation of phones, computers, and other office equipment.