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Retail Operations Supervisor

2 months ago

Pooler, Georgia, United States Rack Room Shoes Full time

Job Overview
The Retail Operations Supervisor plays a crucial role in supporting the Store Manager in overseeing daily store functions while ensuring adherence to all company policies and procedures.

Key Responsibilities
1. **Employee and Customer Safety**: The primary focus is on the safety and well-being of both employees and customers.
2. **Customer Experience**: Create and maintain an exceptional shopping environment for customers.
3. **Service Standards**: Uphold and reinforce existing service level expectations.
4. **Staff Training**: Provide training and leadership to team members to enhance service delivery.
5. **Customer Issue Resolution**: Address customer concerns promptly and effectively to ensure satisfaction.

Operational Duties
1. **Transaction Management**: Oversee all point-of-sale transactions in line with company policies, including sales, discounts, and refunds.
2. **Inventory Control**: Ensure compliance with policies regarding shipping, receiving, pricing, and inventory management.
3. **Merchandising**: Maintain sales floor presentation according to company standards, including merchandise placement and promotional signage.
4. **Payroll Management**: Adhere to policies related to scheduling, payroll budget, and attendance tracking.

Training and Development
1. **Utilization of Training Tools**: Ensure effective use of available training resources for staff development.
2. **Reinforcement of Standards**: Consistently reinforce operational standards with direct reports.

Loss Prevention
1. **Asset Protection**: Follow all policies and procedures to safeguard company assets.

Principal Working Relationships
Engage with customers, sales associates, store management, district/regional managers, and training personnel.

Qualifications
- Successful completion of a background check.
- Strong verbal and written communication skills.
- Effective managerial and organizational abilities.
- Excellent interpersonal skills for customer and employee interactions.
- Proficient visual merchandising capabilities.
- Basic mathematical proficiency.
- Familiarity with corporate and store operations policies.